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Enterprise Defense SLA

Cloud Infrastructure & Secure SD-WAN

Next-Generation Application Firewalls, Hyper-Converged Infrastructure, and resilient multi-site SD-WAN.

Enterprise Hardened NBC Aligned Phnom Penh Support
24/7/365
Continuous Protection
99.9%
Service Uptime SLA
< 30 Mins
Rapid Response
ELITECH DEFENSE SERVICE
Managed Cybersecurity Service
Cloud Infrastructure & Secure SD-WAN

Certified cybersecurity engineering with rapid deployment and 24/7 localized SLA assurance.

Request Sizing & Proposal
Executive Service Architecture Overview
Operational framework, engineering methodology, and business outcome guarantees
Production Ready

Modernize data center infrastructure with Sangfor HCI, software-defined WAN, and enterprise firewall clusters delivering 99.99% availability.

Core Capabilities

Architectural Capabilities & Features

Engineered to defend mission-critical workloads, satisfy NBC regulations, and eliminate attack vectors.

Inquire About Scope
Integrated NGAF Firewall

Enterprise certified defensive capability engineered for rigorous compliance and zero-day threat resilience.

Hyper-Converged Cloud (HCI)

Enterprise certified defensive capability engineered for rigorous compliance and zero-day threat resilience.

Centralized Branch SD-WAN Management

Enterprise certified defensive capability engineered for rigorous compliance and zero-day threat resilience.

Operational Methodology

4-Phase Service Delivery Lifecycle

From scoping to continuous defense, every stage follows strict SOPs and verified SLA milestones.

01
Scoping & Assessment

Comprehensive technical review of environment scope and requirements.

Key Deliverables:
Scope Dossier
Architecture Plan
02
Integration & Deployment

Turnkey configuration with zero operational downtime.

Key Deliverables:
Sensor Push
Baseline Tuning
03
Continuous Execution & Defense

Proactive monitoring, rapid response, and active risk mitigation.

Key Deliverables:
Real-Time Alerting
SLA Response
04
Review & Governance

Executive posture reporting and ongoing threat tuning.

Key Deliverables:
Audit Pack
Strategic Roadmap
Service Level Agreement

Service Tiers & SLA Commitment

Select the coverage model that aligns with your operational risk tolerance and regulatory mandates.

Essential Support

Standard Business

Response SLA: < 1 Hour SLA
Coverage: 8 Hours x 5 Days
Proactive Hunting: Monthly Reviews
Included Deliverables:
Standard Service Monitoring
Business Hours Support
Monthly Executive Report
Web Portal Access
Select Standard Business
Technology Integrations
Supported Platforms & Telemetry Fabrics
ESET Protect Safetica DLP Microsoft Sentinel Palo Alto Networks
Questions & Answers

Frequently Asked Enterprise Questions

Essential technical context for CISOs, security engineers, and IT directors.

Standard deployment and operational onboarding is completed within 3 to 7 business days.

Yes, all our services adhere to National Bank of Cambodia cybersecurity mandates.
Priority Engagement

Request Service Sizing & Scope Proposal

Connect directly with an ELITECH Senior Cybersecurity Architect. We will assess your environment sizing, estimate SLA parameters, and prepare a formal technical dossier.

1-Hour Initial Contact Fast-track routing to certified security engineers.
Strict Mutual NDA Your infrastructure telemetry and IP scope remain strictly confidential.
NBC Compliance Alignment Tailored specifically to Cambodian regulatory standards.

Your inquiry is protected by 256-bit encryption. We never share customer telemetry.

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